Online Booking Support

You cancel/reschedule appointments directly online by simply registering your account! This process takes less than 60 seconds and will allow you to easily manage your upcoming appointments. 

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1. Sign in with your required information 

2. Click “Dashboard” in the top right corner 

3. Click “Finish Registration” 

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We require at least 24 hours notice for any cancellation requests for family doctor appointments. Without this notice, there will be a $45.20 fee ($40 + HST) that will need to be settled prior to booking further appointments. 

Contact us at 416-800-6500 ext. 2 with the patient's full name and date of appointment.

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Please note that we require a 24 hour notice prior to cancelling or rescheduling your appointment. Failure to do will result in a missed medical appointment or late cancellation fee of $140 + HST

If you receive any error messages, please contact the clinic through our Contact Form with:

 1) A screenshot of the error message

 2) Your name, the date, time, and provider you were trying to schedule with

If you need to contact technical support, you can click the “Need Help?” button on the bottom right corner of every screen, or you can send an email to support@healthmyself.ca. Please provide them with

• Your name

• Birthday

• Citrus Medical’s name 

• An overview of the issue you are having

This process takes less than 60 seconds and will allow you to easily see & manage your upcoming appointments. 

 1) Sign in with your required information 

 2) Click “Dashboard” in the top right corner 

 3) Click “Finish Registration” 

You will be asked to enter a shared secret/pin which is simply the first 4 digits of your health card number. Once you have registered, you will be able to book appointments directly into your doctor’s schedule, or cancel/reschedule appointments.

To access or change your online account preferences, login to your account, click your name on the top right corner, and select “My Account”. This will allow you to edit and change any account preferences required!