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HEALTH CARD
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A valid Ontario Health Card is required to see a doctor at Citrus Medical except in the situations listed below:
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Exceptions:
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Other Canadian provincial health cards are accepted except from Quebec
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Patients with refugee status and covered under the Interim Federal Health Program via Blue Cross
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If you do not fall in any of the categories above, you will need to pay for the services up front and submit receipts to your personal health plan (private insurance, university insurance plans, etc.)
EXPIRED HEALTH CARDS​
Ensure your OHIP coverage is up-to-date prior to booking any appointments with your family physician. If your OHIP card is expired or due to expire soon, you can visit the Service Ontario website to renew your OHIP card online, or visit your nearest Service Ontario location. There are 2 locations close to the clinic at Queensway/Kipling or at Cloverdale Mall.
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If you attend an appointment with an invalid health card, you will be asked to place a $100.00 deposit for the visit. This fee will be 100% refunded once you can provide proof of valid coverage from OHIP within 3 months of the appointment. See below how to request reimbursement.
DAMAGED, CANCELLED, VOIDED, OR STOLEN HEALTH CARDS
You will need to contact Service Ontario at 1-800-664-8988. If your address/name has not changed, you may be able to obtain a new health card over the phone.
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If you attend an appointment with an invalid health card, you will be asked to place a $100.00 deposit for the visit. This fee will be 100% refunded once you can provide proof of valid coverage from OHIP within 3 months of the appointment. See below how to request reimbursement.
REQUESTING REIMBURSEMENT
The $100 deposit for invalid health cards can be reimbursed within 3 months of the appointment by providing:
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1) Valid health card with start date on or before the appointment date
2) Original receipt
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If you return with a valid health card but the start date of coverage is after the date of the doctor’s appointment, we cannot return the deposit. When you are renewing your OHIP coverage, please ensure the health card will be validated with a back date including the date of your appointment.
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REPORTING UPDATED INFORMATION​
Submit the updated information through our Contact Form or call us at 416-800-6500.