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Appointment Information
How to schedule an appointment
You cancel/reschedule appointments directly online by simply registering your account! This process takes less than 60 seconds and will allow you to easily manage your upcoming appointments.
Sign in with your required information
Click “Dashboard” in the top right corner
Click “Finish Registration”
We require at least 24 hours notice for any cancellation requests for family doctor appointments. Without this notice, there will be a $45.20 fee ($40 + HST) that will need to be settled prior to booking further appointments.
How do I cancel or reschedule an appointment with a Citrus specialist?
Contact us at 416-800-6500 ext. 2 with the patient's full name and date of appointment.
Please note that we require a 24 hour notice prior to cancelling or rescheduling your appointment. Failure to do will result in a missed medical appointment or late cancellation fee of $140 + HST
No-Show & Late Cancellations
If you cannot attend your appointment, let us know by phone or voicemail. Our cancellation policy is:
General Practice / Family Medicine: 24 hours notice with a cancellation/no-show fee of $40.00 + HST.
Specialists: 48 hours notice with a cancellation/no-show fee of $140.00 + HST.
Why do we charge for no shows or late cancellations?
This allows us to reschedule your appointment and offer the vacated slot to another patient. We understand that unforeseen circumstances might lead to missed appointments/late cancellations, and we are always willing to review individual cases.
Why can’t I schedule multiple appointments on the same day?
We ask that patients only schedule one appointment per day to ensure that doctors are able to balance the needs of their entire patient population.
There are also government billing restrictions as a method of fraud prevention. In most cases, physicians are not allowed to bill for multiple visits with a single patient on a single day.
Why can't I discuss multiple medical issues at one appointment?
Let your doctor know at the start of the visit that you have additional concerns to discuss during your appointment, but please note they may ask you to schedule an additional appointment at a later date to address your other concerns. This allows doctors to effectively manage their time between patients.
Addressing multiple concerns in one appointment slot may not be possible, and it would be unfair to reduce the appointment time of the next scheduled patient. To ensure urgent matters are treated in a timely manner, we ask patients to please schedule one appointment for each medical issue.